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Frequently Asked Questions

We specialize in a wide variety of spicy products — hot sauces, chili powders, fiery snacks, spice mixes, and gourmet spicy condiments. Products range from mild to extreme heat, perfect for all spice lovers!

Each product has a detailed description including heat level and ingredients, plus a Spice Heat Scale to guide you. If new to spicy foods, start with milder options and increase gradually.

Yes! Gift cards are available in various denominations and can be purchased directly on our website — a perfect gift for spice enthusiasts.

  1. Browse products and add to your cart.
  2. Click the cart icon and proceed to checkout.
  3. Enter shipping and payment information and review your order.
  4. Confirm your order; you’ll receive an email with order and tracking details.

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Shipping costs depend on location and order size. We offer standard and expedited shipping. Shipping costs are shown at checkout.

Yes! Shipping costs and delivery times vary by location. International customers may be responsible for import duties or taxes.

Orders typically ship within 1-3 business days. Standard shipping arrives in 5-7 business days; expedited shipping in 2-3 days.

Contact us as soon as possible at 0321-2891605. Changes or cancellations cannot be guaranteed once orders are processed or shipped.

Contact us within 7 days with your order number, photos, and issue description. We’ll offer a replacement or refund.

Due to product nature, returns/exchanges are generally not accepted. Damaged or defective items can be replaced or refunded if reported within 7 days. See our Refund & Exchange Policy for details.

Many are gluten-free. Check ingredient lists for each product. Contact us for more info if you have allergies.

We offer many vegan-friendly options — look for the “vegan” label. Ask us if unsure about a product.

Yes! Contact us at 0321-2891605 for wholesale pricing and bulk order inquiries.

We host contests and giveaways on our website and social media. Follow us on Instagram and Facebook, and sign up for our newsletter to stay updated.

Currently, we operate primarily online. We’re working on physical stores and pop-up events—check our social media for updates.

Yes! Earn points redeemable for discounts, free products, and exclusive offers. Sign up on our website to start earning.

If you have other questions, feel free to contact us anytime. We're here to help you spice up your life!

Contact Us:
SHAHID ALAM FOODS
Email: shahidalamfoods3322@gmail.com
Phone: 0321-2891605